<p>Indoor Sales Officer (ISO)<br />
The Indoor Sales Officer is a sales profile and aligned to the Sales Department.</p>
<p>The ISO will work out of the HO based at Bangalore and work for the designated region where he/ she is aligned to work along with his/her TSM’s (Territory Sales Managers)</p>
<p>The ISO will be mainly responsible for initiating outbound calls daily for the purpose of:<br />
The retention of existing customers<br />
The acquisition of new customers.<br />
The ISO will need to identify & escalate issues identified by the customer to the respective department/ executive to resolve the same</p>
<p>arrive at solutions to ensure that the customer expectations are met thereby leading to business growth.<br />
Build &amp;amp;amp; strengthen relationships with customers &amp;amp;amp; thereby garner additional business for the territory&amp;<br />
Coordinate with the respective teams to understand concerns and assist the TSM in aligning the customer issues by fixing appointments / meetings in accordance to the requirement<br />
Sales development calls to existing customers: upsell / cross sell.<br />
Review a/c activities to ensure a/c’s are actively managed across all functions<br />
Lead Generation, development &amp;amp;amp; Prospect Management to ensure quick conversions and new signings.<br />
Maintain accurate database &amp;amp;amp; all relevant data in the sales software<br />
Prepare reports in accordance to the job requirement</p>
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